01Summary
IT support professional and MBA candidate, currently an IT Support Technician with the University of Notre Dame's Hesburgh Libraries IT team. Brings 4+ years of hands-on IT and end-user support experience across higher-education and federal environments, plus a U.S. Air Force background in maintenance and inventory operations. Skilled in endpoint imaging and deployment, classroom/lab and A/V technology, ServiceNow ticketing, and clear communication with non-technical users, with a focus on building toward IT operations and management.
02Experience
University of Notre Dame
Hesburgh Libraries IT
Hesburgh Libraries IT
FEB 2026 – PRESENT
- Image, configure, and deploy Windows 11 and macOS workstations for faculty, staff, and student spaces across the Hesburgh Libraries, applying standardized builds with required software, printers, and user-specific specifications.
- Monitor endpoint security compliance across managed systems, verifying configuration and patch standards and escalating issues to uphold the University's enterprise security posture.
- Log, track, and resolve support requests in ServiceNow, maintaining accurate ITSM records and meeting response-time expectations within a tiered support model.
- Set up, test, and troubleshoot audio/visual systems in technology-enabled classrooms and deliver live, in-class technical support to faculty to keep instruction running without interruption.
- Maintain an accurate IT asset inventory and document the intake, deployment, and return of computer systems, supporting full hardware lifecycle accountability across the library's technology fleet.
U.S. Department of Defense
Defense Finance & Accounting Service
Defense Finance & Accounting Service
JAN 2024 – MAY 2025
- Supported and maintained four mission-critical enterprise applications (Oracle APEX) used by thousands of DFAS employees, including a federal payment voucher system and an enterprise email routing platform, through internal testing and user support.
- Migrated legacy Microsoft Access applications to Oracle APEX following DoD security, accessibility, user access control, and other IT standards, preserving functionality and minimizing disruption for end users.
- Provided remote technical support for non-technical users on Windows 10, Windows 11, and macOS, resolving common access issues and application errors and escalating problems when appropriate.
- Maintained and updated backend operational records to ensure data accuracy, integrity, and reliable access across departments while adhering to federal data-handling standards.
- Coordinated issue resolution and system updates among users, managers, and technical teams; led user-support sessions to gather feedback and requirements, and developed checklists and documentation to track system usage and user satisfaction.
Indiana University South Bend
JAN 2021 – DEC 2025
- Configured and deployed hardware and software for academic and research events, including laptops, Wi-Fi cards, printers, and specialized devices such as 3D printers and VR headsets.
- Set up and supported classroom and lab environments, including projectors, cabling, UPS systems, and network connectivity.
- Provided in-person technical support during events and classroom sessions, diagnosing and resolving issues in real time to minimize disruptions.
- Contributed to departmental computer lab upgrades by preparing hardware and deploying security-compliant Windows 11 images across 60+ systems.
- Assisted with internal web system refinements to improve usability and performance for academic course scheduling tools using HTML, PHP, and SQL.
United States Air Force
NOV 2010 – JAN 2017
- Led and supervised maintenance operations for 16 C-130J aircraft, supporting 40+ additional military aircraft in a highly regulated, safety-critical environment, while adhering to strict procedural and documentation standards.
- Performed inspection, troubleshooting, and installation/replacement of aircraft hardware and software; maintained precise logs of maintenance actions, inspections, and equipment status.
- Managed the inventory of 1,500+ tools, overseeing distribution, accountability, and availability using a barcode-based tracking system.
- Coordinated with logistics and supply teams to ensure timely ordering and delivery of required equipment and components.
- Delivered technical training to team members, reinforcing safety practices, procedural compliance, and accuracy in maintenance operations.